Quality Control
İzeltaş possesses the following certifications:
– TS EN ISO 9001 Quality Management System
– TS EN ISO 14001 Environmental Management System
– TS EN ISO 50001 Energy Management System
– TS ISO 45001 Occupational Health and Safety Management System
– ISO/IEC 27001 Information Security Management System
– Approved Supplier by the Republic of Turkey Ministry of National Defense General Directorate of Military Factories
In line with these certifications, İzeltaş has an effective integrated management system that operates on a continuous improvement and customer-focused basis.
The compliance of our products is reinforced each year with inspections confirming the validity of our TSE, TSEK, VDE-GS product certificates and Domestic Goods certificates.
Quality control activities begin with the inspection of raw materials and auxiliary materials delivered to İzeltaş’s material receiving warehouse, based on standards and technical specifications. These controls continue at the operational level in the processes of forging, machining, heat treatment, surface treatment (painting/coating), marking, and packaging, and conclude with final inspections of finished products according to standards and technical drawings.
As the Quality Department, our primary objective is to continuously improve our existing quality control system and product quality based on customer feedback—whether positive or negative—in order to ensure customer satisfaction.
İzeltaş’s quality control laboratory is equipped with measuring instruments and test devices capable of performing all tests and inspections in accordance with the relevant standards and technical specifications for the hand tools we manufacture. These include:
* 3D Coordinate Measuring Machine
* Profile Projector
* Spectral Analysis Device
* Hardness Testing Devices
* Cutting Equipment
* Mounting Equipment
* Polishing Equipment
* Microscope
* Torque Testing Devices
* Deformation Testing Devices
* Lifecycle Testing Devices
* Coating Thickness Measurement Device
* Surface Roughness Measurement Device
* Corrosion Test Chamber
* High Voltage Withstand Test Device (Dielectric – 10,000V)
* Puncture Test Device Under High Voltage (5,000V)
* Handle Pull-Off Test Device
* Impact Test Device
* Flame Resistance Test Device
* Laboratory Oven (Etüv)
* Deep Freezer
* Camera Inspection System
In line with İzeltaş’s customer-centric approach, after-sales activities are always carried out in close cooperation and communication with customers. Any customer complaint or request is treated as a priority and reviewed accordingly. Necessary corrective and preventive actions or improvement initiatives are initiated. Communication is maintained with customers via phone or email, and when needed, on-site visits are conducted regardless of the customer’s location to respond to complaints or requests.
Collaborating with the mobile Promotek promotional team, technical visits are conducted to large factories, industrial zones, vehicle service centers, universities, and vocational high schools for product demonstrations and information sharing.
This close relationship with customers and the sensitivity shown to product quality have made İzeltaş a strong representative of the Turkish private sector and a brand to be proud of. Our goal is to elevate the already well-known and respected İzeltaş brand to even higher levels.
