Product Return Processes

Dear İZELTAŞ user,

First of all, we would like to thank all our corporate/individual customers who prefer our products and carry us to this day, and who do not give up on the quality of İZELTAŞ.

İZELTAŞ products are delivered to you meticulously and inspected at every stage, from raw materials to packaging and shipment. As with every product that is completely man-made, we put into effect our guarantee conditions, which we have maintained for 50 years, in order to protect you in some production errors that are observed from time to time. Change/repair of every product that is used correctly and in accordance with its purpose, but production and material faults are detected, is carried out by us. On the other hand, it has been necessary to emphasize that the responsibility of hand tools that are worn, damaged or broken as a result of incorrect use and storage conditions or by impact and excessive force rests entirely with our users. Because the misunderstanding of our warranty conditions or, unfortunately, processes arising from some abuses delay or sometimes prevent us from providing you with accurate and fast service.

We ask you, first of all, to inform you in detail about the use of the product you have purchased. For this, you can get support from our sales points, our website or by contacting us directly by phone.

If you have any problems with the product, please contact the nearest authorized one of our dealers whose contact information is available on our website. After the examination, our dealer will inform you about the process. In the return product acceptance form that will be given to you with your invoice, clearly write the problem experienced with the product. After the product reaches us, it will be carefully examined in our quality control laboratory, the problem will be determined and you will be informed as soon as possible.

If you have ordered the product online, you can return it via the relevant website and have it reach us.

We remind you once again that no İZELTAŞ product that is used with care will not let you down, and we wish you to produce quality works with your quality hand tools.